pkluck Privacy Policy
Here is our full explanation of how your personal data is collected, used, and protected.
Last updated: January 2025
Table of Contents
Introduction and Scope
pkluck (referred to as "we", "our", or "the platform") places the highest importance on its users' privacy. This privacy policy explains what information we collect about you, how we process it, and how we keep it secure when you visit pkluckcom.cam, open an account, or use any of our services.
This policy applies to all pkluck services — the website, mobile application, live chat support, and any related digital channels. By using our platform, you are considered to have automatically accepted the terms of this policy.
We never sell your personal data to third parties or share it without authorisation for commercial purposes. To learn more about our responsibilities regarding data protection, read our about page.
Types of Data Collected
pkluck collects various types of data, which we present below under two main categories:
2.1 Data Provided Directly by You
When you register an account, make a deposit, or contact our support team, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- User password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Financial transaction details (via bKash, Nagad, Rocket, Upay, or bank transfer)
- Support ticket and chat conversation content
2.2 Automatically Collected Data
Some data is collected automatically while you browse our platform:
- IP address and geographic location (at country and region level)
- Device type, operating system, and browser details
- Pages visited, click patterns, and session duration
- Referral source (how you arrived at our site)
- Gaming activity logs (bet amounts, game history, win/loss records)
| Data Type | Reason for Collection | Mandatory |
|---|---|---|
| Full name and date of birth | Identity verification and age confirmation | Yes |
| Mobile number | OTP verification and communication | Yes |
| Financial details | Processing deposits and withdrawals | Yes |
| IP address | Security and fraud prevention | Automatic |
| Browsing behaviour | Platform improvement | Automatic |
How Data Is Collected
pkluck collects your data through the following methods:
3.1 Registration and Account Management
The information you fill in on the form when opening an account is stored directly on our secure servers. Information provided later when changing account settings is stored in the same way.
3.2 Financial Transactions
During a deposit or withdrawal, your payment details come to our system in encrypted form from the relevant payment gateway (such as bKash, Nagad, Rocket, or Upay). We never store full card numbers or full mobile banking PINs.
3.3 Cookies and Similar Technologies
Our website uses cookies, pixel tags, and local storage technologies. These help improve your browsing experience and monitor site performance. Cookies are discussed in detail in section 6.
3.4 Third-Party Sources
In some cases we may receive limited information from third-party identity verification service providers — solely for fraud prevention and age confirmation purposes.
Purpose of Data Use
pkluck uses your data only for the purposes listed below. Data is never processed for unrelated purposes:
4.1 Service Delivery and Account Management
- Creating, managing, and verifying your account
- Processing deposit and withdrawal transactions
- Applying bonuses and promotional offers
- Managing VIP membership and cashback benefits
4.2 Security and Protection
- Preventing fraud, money laundering, and unauthorised access
- Monitoring unusual account activity
- Alerting users to suspicious transactions
4.3 Customer Service and Communication
- Providing support via live chat and email
- Sending important account-related notifications
- Resolving technical issues
4.4 Platform Improvement
- Analysing user experience to improve site quality
- Testing before launching new games and features
- Identifying and fixing technical errors
Sharing Data with Third Parties
In limited circumstances pkluck may share your data with specific third parties. Such sharing is always kept to the minimum necessary and is carried out under strict confidentiality agreements:
5.1 Payment Processors
To complete financial transactions, we share the necessary transaction details with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. These providers follow their own privacy policies.
5.2 Identity Verification Services
To complete the KYC (Know Your Customer) process, only the required documents may be shared with accredited identity verification providers.
5.3 Technology and Analytics Partners
Web analytics, fraud detection, and cloud infrastructure service providers may process anonymised or aggregated data. No individual can be directly identified from this information.
5.4 Legal Obligations
We may be required to provide certain information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases we will provide only the information that is specifically requested.
Cookies and Tracking
pkluck uses various types of cookies and similar tracking technologies. Cookies are small text files stored in your browser that help ensure our site functions correctly.
6.1 Essential Cookies
These cookies are essential for the site's basic functionality — maintaining login sessions, managing security tokens, and saving language preferences. Without them the site cannot function properly.
6.2 Functional Cookies
These cookies are used to remember your preferences such as time zone, game settings, and interface language.
6.3 Analytics Cookies
Anonymous analytics data is collected to understand which parts of the website are used most. This information is used to improve the site.
6.4 Cookie Controls
You can disable or delete cookies from your browser settings. However, turning off essential cookies may cause difficulties when using some services. Most modern browsers provide detailed controls for managing cookies.
Data Storage and Security
7.1 Technical Security Measures
pkluck uses industry-standard security technologies to protect your data:
- SSL (Secure Socket Layer) encryption — all communication between the website and servers is secured
- Password hashing — no password is stored in plain text
- Firewall and intrusion detection system
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
7.2 Data Retention Period
We retain your data for as long as your account is active. After an account is closed, some data must be kept for a defined period to meet legal obligations. Once that period has passed, the data is securely deleted or anonymised.
7.3 Data Breach Response
If a data breach occurs, pkluck investigates promptly and notifies affected users as quickly as possible. Our incident response team is on standby at all times.
User Rights
As a pkluck user, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
8.1 Right to Access Information
You may request to know what information we hold about you at any time. We will provide the information within 30 days of your request.
8.2 Right to Correct Information
If any information we hold about you is incorrect, you may request a correction. Many details can be updated directly from your account settings.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing disputes apply.
8.4 Right to Object to Processing
You may object to your information being used for marketing purposes. If you raise such an objection, we will stop using your information for that purpose immediately.
8.5 How to Exercise Your Rights
To exercise any of the rights above, contact our support team via live chat or email. For requests related to responsible gaming, detailed guidance is available on our Responsible Gaming policy page.
Protection of Minors
pkluck strictly prohibits its services for anyone under 21 years of age. We take the following steps to enforce this:
- Date of birth verification is mandatory at registration
- Age confirmation via government-issued ID in cases of suspicion
- Immediate account closure and refund of funds if an underage account is identified
- Active investigation of complaints received from the account holder's family or guardian
We never knowingly collect information from anyone under 21. If it is found that an underage person's information is in our system, it is deleted immediately.
Changes to the Policy
pkluck reserves the right to amend this privacy policy as needed. Changes are made effective in the following ways:
- Advance notice of significant changes will be sent to the registered email address
- The "Last Updated" date at the top of this page will always be kept current
- Upon first login after a change, you may be asked to consent to the new policy
- A summary of previous versions will be provided upon request
If you continue using the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is ready to help. pkluck provides support in Bengali and English 24/7.
Contact Methods
- Live Chat: Start a chat directly from any page on the site — available around the clock
- Email: [email protected]
For answers to common privacy-related questions, check the list of frequently asked questions on the FAQ page — many common questions are answered there directly.